Sonos Beam (Gen 2) — Error codes & fixes
Troubleshooting guide for the Sonos Beam (Gen 2). Diagnose an error code and find the fix.
No sound
no-soundThe soundbar powers on but produces no audio, often from a wrong input, a loose HDMI connection or a muted source.
Source: ProductDB new-categories research catalog
Confidence: 90%
Verified Aug 8, 2026
Won't power on
no-powerThe soundbar does not turn on, often from a faulty power supply or a blown fuse.
Source: ProductDB new-categories research catalog
Confidence: 90%
Verified Aug 8, 2026
Subwoofer not producing bass
no-bassThe subwoofer does not produce bass, often due to a pairing or connection issue.
Source: Samsung TV support — no signal / HDMI
Confidence: 80%
Verified Aug 9, 2026
Bluetooth pairing failure
bluetooth-pairingThe soundbar cannot pair over Bluetooth, often due to interference or a pairing conflict.
Source: Samsung TV support — no signal / HDMI
Confidence: 80%
Verified Aug 9, 2026
Remote control not working
remote-not-workingThe soundbar remote does not respond, often due to dead batteries or a pairing issue.
Source: Samsung TV support — no signal / HDMI
Confidence: 80%
Verified Aug 9, 2026
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