wifi-connect Troubleshooting

Wi-Fi connection failure on the Shark IQ RV1002

Source: Roborock Support Center — troubleshooting Confidence: 80% Verified Aug 9, 2026

The purifier cannot connect to the app or Wi-Fi, blocking remote control and monitoring.

How to fix Wi-Fi connection failure

Reconnect to Wi-Fi

Put the robot in pairing mode and reconnect it to your 2.4GHz network in the app.

Source: Roborock Support Center — troubleshooting Confidence: 80% Verified Aug 9, 2026
Difficulty: ★★ Est. 10 min

Restart the router

Power-cycle your router and retry the connection.

Source: Roborock Support Center — troubleshooting Confidence: 80% Verified Aug 9, 2026
Difficulty: ★ Est. 5 min

Replacement parts for the Shark IQ RV1002

Shark Matrix RV2600 Filter Shark Matrix RV2600 Left side brush Shark Matrix RV2600 Right side brush Shark Matrix RV2600 Side brush set Shark Matrix RV2700 Filter Shark Matrix RV2700 Left side brush Shark Matrix RV2700 Right side brush Shark Matrix RV2700 Side brush set Shark RV2700 Main Brush Roller Shark AI RV2501 Side brush set Shark AI RV2001 Filter Shark AI RV2001 Left side brush Shark AI RV2001 Right side brush Shark AI RV2001 Side brush set Shark AI RV2002 Filter Shark AI RV2002 Left side brush Shark AI RV2002 Right side brush Shark AI RV2002 Side brush set Shark RV2501 Main Brush Roller Shark RV2001 Main Brush Roller Shark RV2002 Main Brush Roller Shark IQ RV1001 Filter Shark IQ RV1001 Left side brush Shark IQ RV1001 Right side brush Shark IQ RV1001 Side brush set Shark IQ RV1002 Filter Shark IQ RV1002 Left side brush Shark IQ RV1002 Right side brush Shark IQ RV1002 Brush guard Shark IQ RV1002 Side brush set Shark IQ RV1002 Cable organizer Shark IQ RV1002 Cleaning tool Shark IQ RV1002 Charging cable Shark IQ RV1002 Remote control Shark IQ RV1000 Filter Shark IQ RV1000 Left side brush Shark IQ RV1000 Right side brush Shark IQ RV1000 Side brush set Shark RV1001 Main Brush Roller Shark RV1002 Main Brush Roller Shark RV1002 Floor Cleaning Solution Shark RV1000 Main Brush Roller Shark AI RV2501 Filter Shark AI RV2501 Left side brush Shark AI RV2501 Right side brush Shark RV2600 Main Brush Roller Shark RV1002 Replacement Battery Shark RV1002 HEPA Filter Shark RV1002 Side Brush Shark RV1002 Mop Pad Shark RV1002 Dust Bag Shark RV1002 Water Tank Filter Shark RV1002 Dock Filter

← All Shark IQ RV1002 error codes

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