sensor-not-working Troubleshooting

Mouse sensor not working on the Logitech G G502 HERO High-Performance Gaming-Maus

Source: Logitech support — G-series troubleshooting Confidence: 85% Verified Aug 9, 2026

The gaming mouse cursor does not move, often due to a dirty sensor or a driver issue.

How to fix Mouse sensor not working

Clean the sensor

Gently swab the sensor lens with a cotton swab to remove dust.

Source: Logitech support — G-series troubleshooting Confidence: 85% Verified Aug 9, 2026
Difficulty: ★ Est. 3 min

Update the driver

Update the mouse driver or firmware from the manufacturer's website.

Source: Logitech support — G-series troubleshooting Confidence: 85% Verified Aug 9, 2026
Difficulty: ★★ Est. 10 min

Replacement parts for the Logitech G G502 HERO High-Performance Gaming-Maus

Logitech G G502 HERO High-Performance Gaming-Maus Controller Logitech G G502 HERO High-Performance Gaming-Maus Replacement Battery Logitech G G502 HERO High-Performance Gaming-Maus Charging Cable Logitech G G502 HERO High-Performance Gaming-Maus Thumbstick Set Logitech G G502 HERO High-Performance Gaming-Maus Carrying Case Logitech G G502 HERO High-Performance Gaming-Maus Screen Protector

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