Roborock Q5 Max+ — Error codes & fixes
Troubleshooting guide for the Roborock Q5 Max+. Diagnose an error code and find the fix.
Main brush error
error-4The robot stops or reports the main brush is stuck. Hair or debris is likely wrapped around the roller.
Source: ProductDB robot-vacuum seed
Confidence: 85%
Verified Aug 8, 2026
Error 11
error-11Wheel error — the robot may be stuck. One of the wheels is blocked, preventing the robot from navigating.
Source: ProductDB robot-vacuum seed
Confidence: 85%
Verified Aug 8, 2026
Error 12
error-12Robot cannot start or the wheel is stuck. The main brush or wheels may be jammed.
Source: ProductDB robot-vacuum seed
Confidence: 85%
Verified Aug 8, 2026
Bumper / cliff sensor error
error-1The robot reports a sensor fault and stops or moves erratically. The bumper or cliff sensors may be blocked by dirt or damaged.
Source: ProductDB robot-vacuum seed
Confidence: 85%
Verified Aug 8, 2026
Side brush error
error-7The side brush is not spinning. It may be jammed or the screw may have loosened.
Source: ProductDB robot-vacuum seed
Confidence: 85%
Verified Aug 8, 2026
Battery cannot charge
error-14The robot does not charge on the dock. Charging contacts or the battery may be faulty.
Source: ProductDB robot-vacuum seed
Confidence: 85%
Verified Aug 8, 2026
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