13.XX Troubleshooting

Paper jam (13.XX) on the HP 62

Source: HP Support — printer error codes Confidence: 85% Verified Aug 9, 2026

A paper jam is detected by a specific sensor in the paper path.

How to fix Paper jam (13.XX)

Clear the jam

Open all access doors and remove the jammed paper, checking the input, output, and duplex paths.

Source: HP Support — printer error codes Confidence: 85% Verified Aug 9, 2026
Difficulty: ★ Est. 5 min

Check the sensor

Ensure no paper scraps remain near the jam sensor, then close all doors and retry.

Source: HP Support — printer error codes Confidence: 85% Verified Aug 9, 2026
Difficulty: ★ Est. 3 min

Replacement parts for the HP 62

HP OfficeJet Pro 9015 Maintenance Kit HP DeskJet 2755e Maintenance Kit HP LaserJet Pro M404 Maintenance Kit HP 953 Maintenance Kit HP Smart Tank 5105 3-in-1 Multifunktionsdrucker Maintenance Kit HP 963 Maintenance Kit HP 305XL Maintenance Kit HP 304 Schwarz Maintenance Kit HP 62 Toner Cartridge HP 62 Drum Unit HP 62 Ink Cartridge HP 62 Fuser Assembly HP 62 Paper Tray HP 62 Maintenance Kit HP 301 Schwarz Maintenance Kit HP 302 Original Druckerpatronen 2er-Pack Maintenance Kit HP 302 Maintenance Kit HP 305 Maintenance Kit HP 903 Maintenance Kit HP 301 Maintenance Kit HP 142A Maintenance Kit HP 912 Maintenance Kit HP 304 Maintenance Kit HP 304 Farbe Maintenance Kit HP LaserJet M110w Laserdrucker Maintenance Kit HP 953XL Maintenance Kit HP OfficeJet Pro 8122e Multifunktionsdrucker Maintenance Kit HP 303 Maintenance Kit HP 305 Original Negro 1 pieza Maintenance Kit HP 903XL Maintenance Kit

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