UGREEN Bluetooth 6.0 Adapter Dongle — Error codes & fixes

Troubleshooting guide for the UGREEN Bluetooth 6.0 Adapter Dongle. Diagnose an error code and find the fix.

DSL not responding

dsl-not-responding

The router reports that the DSL connection is not responding, so there is no internet.

Source: UGREEN support — hub & dock troubleshooting Confidence: 85% Verified Aug 9, 2026

2 fixes available

PPPoE error

pppoe-error

The router cannot establish an internet connection due to a PPPoE authentication error.

Source: UGREEN support — hub & dock troubleshooting Confidence: 85% Verified Aug 9, 2026

2 fixes available

No internet connection

no-internet

The router is up but devices have no internet, often from an ISP issue or a DNS problem.

Source: UGREEN support — hub & dock troubleshooting Confidence: 80% Verified Aug 9, 2026

2 fixes available

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