E5 Troubleshooting

Scanner failure (E5) on the HP 304

Source: HP Support — printer error codes Confidence: 75% Verified Aug 9, 2026

The scanner motor or bulb has failed, often fixed by a power reset.

How to fix Scanner failure (E5)

Power reset

Unplug the printer for 60 seconds, reconnect, and power on to reset the scanner.

Source: HP Support — printer error codes Confidence: 75% Verified Aug 9, 2026
Difficulty: ★ Est. 2 min

Check the scanner carriage

Open the scanner lid and ensure the scanner carriage is not stuck at the end of its track.

Source: HP Support — printer error codes Confidence: 75% Verified Aug 9, 2026
Difficulty: ★★ Est. 5 min

Replacement parts for the HP 304

HP OfficeJet Pro 9015 Maintenance Kit HP DeskJet 2755e Maintenance Kit HP LaserJet Pro M404 Maintenance Kit HP 953 Maintenance Kit HP Smart Tank 5105 3-in-1 Multifunktionsdrucker Maintenance Kit HP 963 Maintenance Kit HP 305XL Maintenance Kit HP 304 Schwarz Maintenance Kit HP 62 Maintenance Kit HP 301 Schwarz Maintenance Kit HP 302 Original Druckerpatronen 2er-Pack Maintenance Kit HP 302 Maintenance Kit HP 305 Maintenance Kit HP 903 Maintenance Kit HP 301 Maintenance Kit HP 142A Maintenance Kit HP 912 Maintenance Kit HP 304 Toner Cartridge HP 304 Drum Unit HP 304 Ink Cartridge HP 304 Fuser Assembly HP 304 Paper Tray HP 304 Maintenance Kit HP 304 Farbe Maintenance Kit HP LaserJet M110w Laserdrucker Maintenance Kit HP 953XL Maintenance Kit HP OfficeJet Pro 8122e Multifunktionsdrucker Maintenance Kit HP 303 Maintenance Kit HP 305 Original Negro 1 pieza Maintenance Kit HP 903XL Maintenance Kit

← All HP 304 error codes

As an Amazon Associate we earn from qualifying purchases. Prices and availability are accurate as of the time shown and may change. We research product data independently.