FRITZ!Box 5690 Pro — Error codes & fixes

Troubleshooting guide for the FRITZ!Box 5690 Pro. Diagnose an error code and find the fix.

DSL not responding

dsl-not-responding

The router reports that the DSL connection is not responding, so there is no internet.

Source: AVM FRITZ!Box knowledge base Confidence: 85% Verified Aug 9, 2026
2 fixes available

PPPoE error

pppoe-error

The router cannot establish an internet connection due to a PPPoE authentication error.

Source: AVM FRITZ!Box knowledge base Confidence: 85% Verified Aug 9, 2026
2 fixes available

Powerline adapter not working

powerline-not-working

The powerline adapter does not establish a connection, often due to wiring or pairing issues.

Source: AVM FRITZ!Box knowledge base Confidence: 80% Verified Aug 9, 2026
2 fixes available

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