wifi-connect Troubleshooting

Wi-Fi connection failure on the eufy G10 Pro

Source: Roborock Support Center — troubleshooting Confidence: 80% Verified Aug 9, 2026

The purifier cannot connect to the app or Wi-Fi, blocking remote control and monitoring.

How to fix Wi-Fi connection failure

Reconnect to Wi-Fi

Put the robot in pairing mode and reconnect it to your 2.4GHz network in the app.

Source: Roborock Support Center — troubleshooting Confidence: 80% Verified Aug 9, 2026
Difficulty: ★★ Est. 10 min

Restart the router

Power-cycle your router and retry the connection.

Source: Roborock Support Center — troubleshooting Confidence: 80% Verified Aug 9, 2026
Difficulty: ★ Est. 5 min

Replacement parts for the eufy G10 Pro

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