13.XX Troubleshooting

Paper jam (13.XX) on the Brother HL-L2350DW

Source: Brother Support — drum/toner errors Confidence: 85% Verified Aug 9, 2026

A paper jam is detected by a specific sensor in the paper path.

How to fix Paper jam (13.XX)

Clear the jam

Open all access doors and remove the jammed paper, checking the input, output, and duplex paths.

Source: Brother Support — drum/toner errors Confidence: 85% Verified Aug 9, 2026

Difficulty: ★ Est. 5 min

Check the sensor

Ensure no paper scraps remain near the jam sensor, then close all doors and retry.

Source: Brother Support — drum/toner errors Confidence: 85% Verified Aug 9, 2026

Difficulty: ★ Est. 3 min

Replacement parts for the Brother HL-L2350DW

Brother HL-L2350DW Toner Cartridge Brother HL-L2350DW Drum Unit Brother HL-L2350DW Ink Cartridge Brother HL-L2350DW Fuser Assembly Brother HL-L2350DW Paper Tray Brother HL-L2350DW Maintenance Kit Brother HL-L2390DW Maintenance Kit Brother MFC-J1010DW Maintenance Kit Brother TN2410 TN-2410 Tonerkartusche schwarz Maintenance Kit Brother LC-223 Value Pack Original Tintenpatronen DCP-J562DW Maintenance Kit

← All Brother HL-L2350DW error codes

As an Amazon Associate we earn from qualifying purchases. Prices and availability are accurate as of the time shown and may change. We research product data independently.